I am a customer support specialist with five years of experience handling customer inquiries, technical troubleshooting, flight bookings, cancellations, refunds, and dispute resolution across telecommunications, travel, and subscription industries. I have worked with Teleperformance and Dynnino (Oojo), where I delivered high-quality support through phone, email, and chat while utilizing tools such as GDS systems (Amadeus and Sabre), CRM platforms, and payment processing systems.
In addition, I have strong experience providing technical support for Verizon Fios, assisting customers with internet, TV, and phone service concerns. I supported customers with device setup, troubleshooting connectivity and network issues, resolving service interruptions, and guiding users through step-by-step technical solutions. This experience strengthened my ability to diagnose problems efficiently, communicate technical instructions clearly, and ensure customer issues are resolved in a timely and professional manner.
My strengths include problem-solving, active listening, adaptability, and managing high call volumes while maintaining excellent customer satisfaction.
Additionally, I have experience as a Social Media Manager, where I create and curate engaging content, manage online communities, and enhance brand presence across multiple platforms. I specialize in content creation, audience engagement, and analytics tracking to support brand growth and engagement. My ability to combine customer service expertise with social media marketing skills allows me to build strong customer relationships while increasing brand visibility.
I thrive in fast-paced environments, excel at multitasking, and am passionate about delivering excellent customer experiences and impactful digital marketing strategies.
