Reliable, articulate, and results-driven Customer Service Professional with 4+ years of experience in the BPO industry. I possess a diverse background managing high-volume accounts across Telecommunications, E-commerce, and Finance sectors.
I specialize in bridging the gap between companies and customers through empathy and efficiency. Whether handling complex billing disputes in a finance account via email or de-escalating irate customers on a telco voice line, I am trained to deliver solutions that improve customer retention and satisfaction.
I am fully equipped with a work-from-home setup and ready to bring my BPO discipline to your business.
