I have selected a few of my responsibilities and skills as a Team Manager that may serve useful for future roles.
- Adhere to pre-agreed service level commitments and ensure that your team are consistently meeting these.
- I ensure tasks are properly delegated to the team.
- Responsible in creating reports.
- I maintain data integrity protocols, ensuring it is consistently and regularly recorded.
- I am also responsible in creating and issuance of scorecards of employees and discuss areas of opportunities & develop action plans to further improve performance.
- Responsible in collating any employee concerns on different departments.
- Undertake other duties as may from time to time be required, as commensurate with the role and needs of the business.
Student Enrolment Advisor
- Adhere to service level commitments.
- Provide guidance on the student's next steps with their application.
- Discuss timelines and deadlines.
- Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
- Providing excellent customer service through the different communication platforms.
- To maintain and provide information on all aspects of the application and enrolment process to student applicants.
- Responding to enquiries and assist students primarily via telephone, email, and chat.
