A specialist with extensive expertise in risk and control, audit, information security and business continuity management within the consumer banking and mortgage servicing sectors. Proficient in ensuring regulatory compliance, operational efficiency, and resilience in the face of disruptions. Proven experience in stakeholder management with a background in project management. Experienced in dealing with US, UK, and Singapore clients while having a solid foundation in customer service and escalations along with a background in training for US mortgage servicing, to drive operational excellence, continuity, and compliance.
