I am a Nursing Graduate with extensive experience in the BPO industry, specializing in U.S. medical insurance, office management, and administrative support in dynamic, fast-paced environments. With a strong understanding of medical terminology and excellent communication skills, I provide exceptional support to healthcare professionals and patients.
As a Medical Virtual Assistant, I am highly detail-oriented and organized, offering remote administrative support to healthcare providers. My expertise includes managing prior authorizations, processing referrals, handling patient inquiries, coordinating lab orders, and ensuring seamless communication between patients and physicians. I am also proficient in electronic health records (EHR) management and prescription processing.
Additionally, I have a strong background in U.S.-based medical insurance (BCBS), having served as a Provider/Member Service Representative. I excel in handling provider and member inquiries, processing claims, managing prescription orders, and delivering outstanding customer service.
My experience as a Customer Service Advocate for U.S.-based medical insurance (Cigna) has equipped me with the skills to handle high call volumes efficiently, provide accurate benefit and claims information, coordinate with medical providers, and ensure efficient claim processing, all while maintaining compliance with healthcare regulations.
With my diverse expertise in healthcare administration, insurance, and patient support, I am committed to delivering high-quality service and contributing to the efficiency of healthcare operations.
