A dedicated, proactive Customer Service Representative with more than 3 years of experience in the BPO Industry offering effective customer service and practical customer relationship management experience. Facilitates the handling of inquiries, dispute resolution, and ensures customer satisfaction in high-tempo environments. Expert on active listening and problem-solving, successfully navigated a very complicated dispute and employs strategies of effective communication to understand customer concerns to bring timely solutions.
Additionally, my ability to remain calm under pressure while demonstrating empathy has been pivotal in improving customer relationship. I am eager to learn and improve professionally with feedback; continually seeking opportunities to hone my skill in order to contribute to team success.
Also seeking to draw upon expertise in customer service and dispute resolution into a challenging role that would allow me to deliver tangible positive impacts while fostering a customer-oriented culture.
