Seasoned professional with over 7 years of hands-on experience in Network Operations Center (NOC) environments.
Proven ability in network troubleshooting, escalation support, network monitoring and project management.
Managed and monitored network infrastructure for a large-scale enterprise environment, ensuring 99% uptime by proactively addressing network issues.
Led troubleshooting efforts for Layer 1, 2 and 3 network issues, utilizing CCNA-level knowledge of switching and routing protocols.
Contributed to reducing mean time to repair (MTTR) by 50% through the implementation of standardized troubleshooting procedures and escalation protocols.
Configured and maintained an over a thousand network devices (e.g., Routers, Switches, AP, Cradle Point, Firewall), ensuring compliance with organizational policies.
Developed and maintained comprehensive network documentation, including diagrams, configurations, and incident reports, improving knowledge sharing and onboarding efficiency by 50%.
Appointed as “Lead-On-Duty” during weekend shifts and during the absence of authority or Supervisor. Also acted as an experienced Change Manager to set up break/fix related change activities.
Received “Spotlight Award” in the past years for outstanding performance and dedication to maintaining network excellence.
Consistent on TOP 5 Engineers with high ticket handling average rate.
Awarded as “Customer Survey Rock stars” who have been called out by name for great support by the client in high/critical repair customer satisfaction surveys and received a “Pinnacle Performer of the Year Awardee”
