? Client relations and services
? Strong leadership and decision making skills and excellent in customer problem solving skills
? Excellent communication skills in verbal and written
? Computer literate
? Results driven and data driven
? Self-starter
? strategic and proactive
? Very keen into details
? Resilient and flexible; can adapt to any change in the culture; environment or system
? very productive and independent
? mastered customer handling complaints
? very committed and reliable
? has initiatives and performing extra mile to establish quality customer experience
? adaptability and flexibility
? strong interpersonal relationship
? conducts training to agents
? conducts and monitors QA audits
? measures key performance indicators
? customer satisfaction surveys
