An experienced BPO professional with over 7 years of background spanning Team Leadership, Quality Assurance, and Data Analysis. Having progressed from a front-line Customer Service Representative to a Team Lead, I have developed a practical understanding of performance management, service quality, and process optimization in fast-paced environments. I enjoy using data analysis and KPI tracking to identify operational gaps, streamline workflows, and coach tea-----------mbers toward meeting their goals.
I am currently seeking a long-term, remote opportunity where I can contribute my leadership, communication, and technical skills to support a growing business.
