I am a Customer Support and Customer Success professional with 10+ years of experience in customer service, billing, and support operations. I help businesses manage customer inquiries, improve support workflows, reduce repeat issues, and handle sensitive cases with professionalism and care.
My experience includes customer support and inbox handling, ticket triage and escalation routing, billing inquiries, refunds, cancellations, reinstatements, retention and save attempts, SOP creation, templates, documentation, QA, and process improvement.
In my recent work, I have handled day-to-day support operations, improved response consistency through SOPs and playbooks, supported retention-focused customer conversations, and helped reduce repeat contacts by improving documentation and handoffs.
I am organized, dependable, detail-oriented, and comfortable working in fast-paced environments. I communicate clearly, follow processes well, and focus on creating a smooth experience for both customers and internal teams.
My goal is to help businesses provide better support while keeping operations efficient, structured, and customer-focused.
