Here's the summary of all my Job Experience:
ZENDESK INC.
*Technical Support Specialist Engineer
May 2020 - October 2024
UBER Philippines Centre of Excellence Inc.
*Account and Risk Executive for Fraud II
September 2018 - May 2020
Cardinal Health International
*Order Management Representative II
July 2017 - September 2018
LizardBear Tasking Inc (TaskUs)
*Back Office Support Executive (1st Campaign)
*Chat-Email-Outbound for Technical Advanced Support (2nd Campaign)
July 2015 - July 2017
Everything Express Inc. (Quick Delivery Inc)
*Team Leader (Operations)
*Quality Analysis (House Accounts)
October 2011 – November 2015
1.) Customer Advocate in one of the biggest CRM providers.
-- Provides support for all technical queries from customers related to multi-product platforms via live messaging/chat and asynchronous channels well as providing resolution for escalated technical issues.
2.) Email/Chat/Voice Technical Support
-- I've been doing this for almost a year but I've been employed for 8 years already. We have a device that can be used to track your items and stuff if you attach it to them. So basically we do answer all technical inquiries and problems that our customers are experiencing. I also do escalations for this campaign.
3.) Team Leader for Customer and Delivery Services
-- I did enjoy being a Team Lead cause it's really my passion to help and give what my customer needs. We do take calls and take orders from our customers in a specific restaurant and I also do the dispatching process wherein I assign the order to our riders who will deliver the food to our customers. At the same time, I'm also doing payroll and time reporting for my agents in this position.
Technically, I do know how to manage time and workload at the same time. I'm very capable of multi-tasking but still have quality in all of my work.
