A results-driven Industrial Engineering graduate with a strong foundation in process optimization, data analysis, and systems design. With hands-on experience in the customer service sector for leading US telecommunications companies, I’ve developed excellent problem-solving, communication, and multitasking skills. I specialize in streamlining customer interactions, enhancing user satisfaction, and improving operational efficiency. My technical background in engineering allows me to leverage data and systems thinking to tackle complex challenges and deliver value in fast-paced, customer-focused environments. Passionate about driving continuous improvement and making meaningful contributions to both customer experiences and organizational performance.
