Strategic Leader | Executive Virtual Assistant | Client Success Manager & Operations Supervisor
A highly accomplished professional with 19 years of expertise in customer service, operations management and team leadership with 3 years executive support,
Recognized for driving efficiency, leading high-performing teams, and optimizing business processes to deliver exceptional results. Adept at client success management, escalations handling, administrative support, and strategic planning, ensuring seamless operations in fast-paced environments.
Professional Highlights:
Proven Leadership & Escalations Expertise: Rapid promotions, including a 6-month advancement to Escalations Supervisor at SunPower ROHQ, with a track record of reducing churn rates and improving customer retention.? Award-Winning Team Management:
Recognized as Team Leader of the Year at iQor for 3 consecutive years, excelling in KPI attainment and SLA management across multiple accounts.
Operational Excellence & Process Improvement: Spearheaded a successful system transition at Shell SBSC Manila, ensuring seamless implementation and operational efficiency.
Executive & Virtual Assistance Mastery: Managed high-level executive support, calendar & scheduling, data analysis, and workflow automation, improving productivity for top executives.? Client Success & Relationship Management: Delivered white-glove customer experience, client retention strategies, and business development initiatives, strengthening customer loyalty.
Core Competencies:
Executive & Virtual Assistance: Calendar & Schedule Management | Administrative Support | Organization & Prioritization
Customer Service & Escalations Management: Retention Strategies | Conflict Resolution | KPI & SLA Management
Client Success & Account Management: Business Relationship Management | Sales & Retention | CRM Optimization
Operations & Business Process Optimization: Strategic Planning | Performance Monitoring | Workflow Improvements
Leadership & Coaching: Team Training & Development | Quality Assurance | Talent Retention
Project Management & Coordination: Data Analysis | Reporting | Meeting Facilitation | Contract Administration
Technical Proficiency & Tools:
CRM & Database Management: Salesforce | Go High Level | SAP CRM
Communication & Collaboration: Microsoft Teams | Slack | Zoom | Google Meet | WhatsApp | -----------
Productivity & Office Tools: Microsoft 365 (Excel, Word, PowerPoint) | Google Workspace | Trello | Jira | Time Doctor
Scheduling & Automation: Outlook Calendar | Google Calendar | Calendly
VoIP & Customer Support: Avaya | Cisco VoIP | NICE CXone | Amazon Connect
Why Hire Me?
I bring a solutions-oriented mindset, proactive leadership, and a commitment to operational excellence that enhances business efficiency and customer satisfaction. Whether as a Team Leader, Executive Virtual Assistant, Client Success Manager, or Operations Manager, I drive growth, optimize performance, and cultivate high-performing teams. My ability to adapt, innovate, and lead in diverse industries makes me a valuable asset for any organization looking to elevate service quality, improve retention, and achieve business success.
