I'm a customer-focused professional. I've got a solid track record of resolving tough customer problems and consistently hitting and exceeding my service targets. In fact, I regularly exceeded performance targets by 67% through efficient multi-channel communication. I’m efficient at handling multiple chat conversations at once. I provide support in a way that’s professional, friendly, and patient. I also make it a point to really learn the ins and outs of a company’s products. I'm proud of consistently receiving 5-star customer satisfaction ratings through different communication channels. When it comes to technical issues, I’m good at listening, figuring out what's wrong, and guiding people through solutions. I address customer complaints and I know when to escalate them to management. I’m effective at resolving customer concerns which leads to positive outcomes and fewer repeat contacts.
