Experienced Customer Support and Technical Support Professional with 12+ years in the BPO industry supporting global brands such as AT&T, Comcast, Dollar Tree, Mattel, and Papa John’s. Skilled in customer service, email and chat support, technical troubleshooting, help desk support, CRM and ticketing systems, order management, escalations, and remote administrative support.
Experienced in handling voice and non-voice support, resolving customer concerns efficiently, documenting cases accurately, and multitasking across multiple tools and systems in fast-paced environments. Strong background in technical troubleshooting, POS systems, connectivity issues, customer retention, and account support.
Recently completed an Executive Virtual Assistant Training Program with hands-on experience in calendar management, travel coordination, inbox management, SOP creation, Notion, ClickUp, Google Workspace, and AI productivity tools.
Known for being reliable, adaptable, detail-oriented, and easy to work with. Passionate about helping businesses improve operations, provide excellent customer experiences, and stay organized in remote work environments.
