I'm Marilyn. I am an experienced professional in Customer Service, Workforce Management, and Quality Evaluation. I specialize in optimizing daily operations, managing schedules, and delivering high-quality customer support across chat, email, and voice channels.
I am reliable, highly data-oriented, and focused on helping business owners streamline their workflows so operations run smoothly.
CORE SKILLS & EXPERTISE:
•Customer Support: Inbound and Outbound phone support, process orders, and billing support.
•Workforce Management: Schedule coordination, real-time monitoring, and task tracking.
•Quality Assurance(QA): Evaluation of support interactions to ensure accuracy, compliance, and top-tier service quality.
•Administrative Assistance: Calendar management, data entry, and email organization.
TOOLS & TECHNOLOGIES:
• Data & Analytics: Microsoft Excel(Spreadsheets, Data Entry, Organization)
•Video & Communication: Zoom, Microsoft Teams
•Productivity: Google Workspace(Docs,Sheets,Drive).
I am looking for a full-time, long-term opportunity where I can bring immediate value to your team. Let's connect and discuss how I can support your business!
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