I’m a Shopify Supply Chain Manager with 3 years of ecommerce experience, currently managing order fulfillment, supplier coordination, inventory updates, refunds, and daily operations across multiple stores.
I help ecommerce businesses keep orders moving, resolve fulfillment issues quickly, and prevent delays from turning into cancellations, refunds, chargebacks, or poor customer experiences.
My experience includes supporting Shopify stores serving customers in the US, UK, Australia, the Netherlands, and Germany.
Core Responsibilities
Monitor Shopify orders daily across multiple stores
Track fulfillment progress and identify delayed or high-risk orders
Resolve out-of-stock products, size issues, address problems, shipping delays, RTS orders, and orders stuck in “information received”
Communicate with suppliers daily and send structured issue lists
Follow up until pending issues are fully resolved
Coordinate replacements, reshipments, store credit, and refunds
Prioritize value recovery before issuing refunds when appropriate
Update out-of-stock products and unavailable variants
Maintain accurate SCM, refund, supplier, and order tracking sheets
Prepare daily reports covering resolved issues, pending cases, and operational risks
I work with a strong ownership mindset. I do not simply report problems—I investigate them, coordinate the required solution, follow up consistently, and ensure each issue reaches a clear resolution.
Additional Ecommerce Experience
I also have experience in:
Shopify product research and validation
Supplier sourcing and communication
Product listing creation and optimization
Product launch preparation
Catalog and inventory management
SEO product titles and descriptions
Google Shopping Ads and Merchant Center compliance
Product data, pricing, tags, images, and variant updates
Competitor and market research
Why Clients Hire Me
3 years of Shopify ecommerce experience
Current experience managing multiple stores
Strong order fulfillment and issue-resolution skills
Reliable supplier communication and follow-up
Organized and accurate tracking system management
Strong attention to detail
Proactive risk identification
Experience reducing preventable refunds and chargebacks
Able to work independently and take full ownership of daily operations
Skills
Shopify • Supply Chain Management • Ecommerce Operations • Order Management • Order Fulfillment • Supplier Communication • Supplier Management • Inventory Management • Refund Management • Replacement and Reshipment Coordination • Shipping Tracking • RTS Order Management • Chargeback Prevention • Daily Reporting • Spreadsheet Management • Catalog Management • Product Research • Supplier Sourcing • Google Merchant Center • Google Shopping Ads
I’m looking to support ecommerce businesses that need a dependable Supply Chain Manager who can manage daily fulfillment, coordinate suppliers, resolve order issues, maintain accurate systems, and keep operations running smoothly across multiple Shopify stores.
