I am a Level 1 IT Support Specialist with experience working with US-based clients in an MSP environment, providing remote technical support and troubleshooting for Windows-based systems and Microsoft 365 users.
I regularly resolved 20+ weekly support tickets within SLA timelines, including password resets, MFA setup, Outlook troubleshooting, VPN connectivity issues, remote desktop support, and user onboarding/offboarding. I also monitored endpoints using RMM tools and ensured proper documentation for escalations.
Working with US clients has strengthened my communication skills, professionalism, and ability to operate effectively in remote environments and different time zones.
With a background in Computer Science, I approach issues analytically and focus on delivering reliable, structured technical support.
Seeking a long-term remote IT Support or Helpdesk position.
