Customer Success Operations Specialist | Executive Assistant | CRM, KPI Tracking & Remote Team Coordination
I help startup founders and customer-focused businesses streamline operations, improve team coordination, and deliver better customer experiences through organized systems, proactive communication, and data-driven support.
With 10+ years of experience in customer support, operations, and team leadership, including 4+ years as an Operations Supervisor for US-based accounts. I specialize in supporting fast-paced remote teams by managing workflows, tracking KPIs, maintaining CRM accuracy, handling escalations, and ensuring day-to-day operations run smoothly without constant supervision.
My background in telco and e-commerce has trained me to stay calm under pressure, manage competing priorities, and solve operational issues proactively while maintaining a high level of customer satisfaction and team accountability.
Here’s how I support businesses and executives:
• Customer Success & Retention Operations
• CRM Management & Customer Journey Tracking
• KPI Reporting & Performance Monitoring
• Executive & Administrative Support
• Calendar & Inbox Management
• Team Coordination & Follow-Ups
• Process Documentation & SOP Creation
• Escalation Management & Resolution Tracking
• Coaching Coordination & Team Performance Support
• Spreadsheet Trackers & Operational Dashboards
• Cross-Functional Communication via Slack & Email
• Workflow & Task Management
Tools & Platforms:
Google Workspace | Google Sheets | Gmail | Slack | Zoho CRM | Microsoft Office | ChatGPT | Gemini | Internal CRM Systems
What sets me apart is my ability to combine customer support experience with operational leadership. I don’t just complete tasks. I help create structure, improve visibility, maintain accountability, and support smoother business operations so founders and teams can focus on growth.
If you're looking for someone dependable, proactive, organized, and experienced in remote operations and customer success support, I’d be happy to support your business.
