Hi, I’m Nica!
I’m a seasoned Customer Support, Virtual Assistant, and Operations professional with 6+ years of experience helping businesses stay organized, efficient, and client-focused. I specialize in customer communications, inbox + calendar management (Google Calendar & Calendly pro here), and backend support using tools like Notion, Asana, and CRMs.
I also have a background in technical content writing, creating clear, helpful documentation, FAQs, and support articles tailored for users. Whether it’s organizing your operations, automating workflows, managing tasks, or writing content that makes things easier to understand—I’m here to help.
I’m currently looking for a part-time role where I can support teams with customer experience, operations, content, and project coordination. Let’s work together to streamline your systems and elevate your brand’s service!
