A dedicated professional with over 7 years of experience in customer service, communications, and leadership. Experienced as a Team Lead for Operational Insights, Subject Matter Expert, Communications Strategy Associate, and Compliance Officer, using Google Sheets for reporting and Canva for creating visual guides. Background includes roles at McDonald’s, Concentrix, and TDCX, delivering excellent customer experiences and supporting Airbnb hosts, guests, and operations in the short-term rental industry. Holds a BSBA in Financial Management.
