Hi! I'm an experienced healthcare Virtual Assistant with a strong background in medical reception, insurance verification, patient coordination, and administrative support. I help healthcare providers reduce errors, stay compliant, and maintain up-to-date records by managing administrative workflows and documentation with precision and confidentiality.
I also have over 8 years of customer service experience. Throughout my career, I've developed a strong ability to handle a wide range of customer concerns—whether through inbound or outbound calls, or email support.
EXPERTISE
- Healthcare Management
- Customer Escalation & Conflict Resolution
- Healthcare Technology & System Proficiency
- Quality Assurance
- Training & Team Development
TOOLS
- EHR Tools (Practice Fusion, Simple Practice, Dr. Chrono, Caspio)
- Customer Support Tools (Zendesk, Salesforce, Webex, Soft Phones)
- Google Workspace (Docs, Sheets)
- Communication Tools (Slack, Teams, Zoom, Gmeet, Gmail)
- Data Gathering (Mixpanel, Sheets)
- Others (Google Calendar, Adobe, LLM)
