Are you looking for a partner who truly understands the Airbnb ecosystem from the inside out?
With 6 years of high-level customer service experience, including 2 years as a Senior Case Manager at Airbnb, I specialize in helping hosts protect their listings, maintain high ratings, and confidently handle the more challenging side of hosting.
Having worked directly within Airbnb, I bring in-depth knowledge of the Resolution Center, guest dispute management, and policy interpretation, ensuring your business stays protected at all times. Combined with 4 years in the fast-paced telecommunications industry, I’ve developed strong technical troubleshooting skills and the resilience needed to manage even the most difficult guest situations with professionalism and ease.
What I bring to your hosting business:
• Insider Knowledge: Expert handling of Airbnb policies, refunds, and claims
• Conflict Resolution: Turning challenging guest experiences into positive outcomes
• Efficiency: Tech-savvy, detail-oriented, and experienced in high-volume workflows
• Proactive Management: I don’t just respond, I actively protect and enhance your reputation
Looking forward to working with you!
