Collections Specialist 12+ years of experience in B2C and B2B collections • Handled high-volume accounts using Salesforce, Apollo and Genesys systems. • Consistently met cash collection targets and maintained low outstanding balances. • Negotiated payment plans and resolved billing disputes professionally. • Ensured compliance with FDCPA and internal policies. • Maintained high call quality and strong customer relationships.

Experienced Collections Specialist | 12+ Years in B2C & B2B Finance
Results-driven Collections Specialist with over 12 years of experience in the banking and finance industry. Skilled in managing high-volume accounts, negotiating payment arrangements, and reducing outstanding balances. Proficient in Apollo, RingCentral, and Genesys software, with a strong track record of meeting collection targets while maintaining excellent customer relationships. Detail-oriented, reliable, and well-versed in FDCPA compliance and best practices. Ready to support businesses with efficient and professional debt recovery services.