Customer Service Expert with **4 years of experience** in fast-paced support environments, primarily within the **telecommunications** and **healthcare** industries. Skilled in handling **60–80 inbound calls daily**—including **consumer escalations, onboarding support, and service-related concerns**—while maintaining **90%+ CSAT scores** and high call quality metrics.
Also experienced in managing **email support**, averaging **50+ tickets per day**, with a strong focus on clarity, accuracy, and timely resolution. Known for turning challenging customer interactions into positive experiences through empathy, active listening, and solution-oriented communication.
Proficient in using CRM systems, call management tools, and support platforms to ensure efficient service delivery. Committed to delivering excellent customer experiences across both voice and written channels.
