With over a decade of experience in IT support and helpdesk roles, I’ve developed a strong ability to troubleshoot a wide range of hardware and software issues, manage Microsoft 365 environments, and support both Windows and Mac systems. Lately, I’ve been working remotely as part of an IT team supporting dental practices in the UK—handling everything from ticketing and email setup to SharePoint permissions and cloud-based systems.
I’m used to working independently and resolving Level 1 to Level 2 issues efficiently. I regularly work with tools like PowerShell, Active Directory, and remote support platforms. I enjoy figuring things out, especially when it helps users get back on track quickly. I'm always aiming to make IT support feel easy and reliable for the people I help.
I'm now looking for a remote role where I can bring that same energy—solving problems, keeping things running smoothly, and being someone the team can count on.
