As an experienced IT Support Professional, Complaint Manager, and Team Leader, I bring a solid background in technical troubleshooting, process improvement, and customer service excellence. I have a proven track record of resolving complex technical issues, managing escalations, and leading high-performing teams in fast-paced environments. My skills include i----------- management, root cause analysis, stakeholder communication, report generation, performance monitoring, and team coaching. I am also highly proficient in tools such as Microsoft Office Suite, M365, and Google Workspace, with a strong focus on delivering quality support and enhancing user experience.
Aside from my corporate experience, I also have experience in Content Creation and Social Media Management. I currently manage my own social media accounts as an active ‘Momfluencer,’ where I share my daily life as a hands-on mom, parenting tips, product reviews, and relatable content that resonates with fellow moms and parents online.
