Dynamic and results-driven Technical Solutions Specialist with over 15 years of experience in human capital management (HCM) systems, technical support, and systems integration. Proven expertise in supporting and enhancing enterprise platforms like Dayforce, ADP eTIME, and Kronos Workforce Central. Adept at SQL scripting, system configuration, and diagnostic testing to resolve complex issues, streamline operations, and improve client satisfaction.
Strong background in cross-functional collaboration, implementation support, and knowledge base development. Demonstrated leadership in mentoring new agents, managing escalations, and leading process improvements that drive operational excellence and client success. Known for reducing resolution times, boosting client satisfaction scores, and implementing scalable solutions aligned with business goals.
