A highly experienced professional with 18 years in Facilities Management, complemented by hands-on expertise as an Air Conditioning Technician. Proven ability to manage operations, understand technical aspects of HVAC, and ensure efficient workflows. Recent experience in a BPO setting handling KYC (Know-Your-Customer) Identity Verification and Healthcare Insurance accounts, demonstrating strong administrative skills, meticulous attention to detail, and excellent communication abilities. Adept at managing documentation, adhering to procedures, and providing customer-focused support. Tech-savvy and quick to learn new systems, with a strong work ethic and a commitment to accuracy and meeting deadlines. Ready to leverage a diverse skill set to contribute effectively in a dynamic and supportive environment.
