I’m a seasoned call center veteran with 16 years of experience in the contact center industry, supporting US and UK clients across banking and finance, utilities, FinTech, health and wellness, and more. I started in 2007 as an associate and grew into leadership and individual contributor roles through strong performance, strong work ethic, continuous learning, and having a growth mindset.
I’m highly skilled in customer service, collections, problem-solving, data gathering and reporting, complaint and escalation management, team leadership, sales, high-volume recruitment, product specific training, cold-calling, appointment setting, calendar management, and social media management. I focus on delivering great customer and stakeholder experiences alike, improving results, and handling complex issues with care and efficiency.
Throughout my career, I have delivered measurable results across critical programs for globally recognized companies, including Citigroup, American Express, and TATA Consultancy Services, strengthening operations and customer experience in the Philippine market.
Since transitioning to full-time remote work in 2025, I have consistently excelled in a virtual environment, maintaining high productivity, strong collaboration, and outstanding results.
My professional reputation is built on reliability, adaptability, and a strong commitment to excellence, supported by integrity, accountability, and a continuous drive to learn, improve, and contribute at a higher level.
I’m always open to connecting with professionals and organizations that value impactful leadership, operational excellence, and creating outstanding experiences for customers and employees alike.
