- Highly skilled in customer service, with a proven ability to de-escalate challenging situations and turn even the most difficult interactions into positive customer experiences.
– Proven ability to lead teams effectively toward achieving key performance indicators (KPIs) and maintains a good relationship with the client. A collaborative team player with strong interpersonal skills and a talent for motivating and managing people.
- Knowledgeable in using Microsoft excel, word, form, Gmail, calendar, slides and more.
Knowledgeable with tools such as Zendesk, Cisco and Hootsuite
