Greetings!Currently working as a System/Noc Engineer in ITBD in an MSP environment where I monitor network and server alerts and support end users.
I've been in the IT industry for a total of 6 years and 6 months supporting users, also worked as as a P.O.C / Team Lead and collaborate with internal IT to create and update operation process.
List of my skills are AD Management, Azure, M365 Administrator ansd others related to Networking and I----------- management. Knows PowerShell scripts related to Microsoft Administration. Create knowledge base for service desk team for guidelines and process alignment. Knowledgeable in Security Controls, Data Classifications and Governance, etc.
Tools/Technologies experience: AD, Azure/Entra, M365 Admin tools, ConnectWise Manage and Autotask, Datto RMM and Autotask, Kaseya, IT Glue, Fresh service, Cherwell and Snow, CiscoAnyconnect, MS Authenticator, etc.
Knowledgeable in Windows OS, macOS, and Kali Linux. Handled SonicWall firewalls, VPN clients, End-User Support, User management, and other tools like Barracuda, -----------cast, SentinelOne, Cisco Meraki, Auvik, etc. Network: DNS, DHCP, Common Ports, network devices. Security: A/V, EDR/XDR,MDR.
Completed for CompTIA Security+ and reviewing to be certified.
