A committed and meticulous Subject Matter Expert and Global Escalation Specialist with 12 years of experience . I demonstrate my abilities with eagerness in taking care of client’s queries, handling complex task and guiding team by comprehensively discussing details necessary ingenerating resolution to every case I handle. I'm proficient in computer apps and programs. Have a keen problem-solving ability and confident in communicating clearly with both clients and tea-----------mbers. I enjoy helping others and always aim to find the best solutions quickly and efficiently.