Dedicated and versatile professional with solid experience in customer service, technical support, and retention strategy. Adept at resolving complex issues with empathy and precision, particularly in addressing churn, enhancing customer loyalty and regularly provides actionable insights and churn updates to operations management. Known for clear communication, a collaborative approach, and consistently delivering value across customer touchpoints.
Outside of work, I dive into NBA highlights and analytics, curating top plays and breaking down stats for fun.
