Detail-oriented and experienced customer service professional with a strong background in healthcare insurance, customer service, retail support, and market research. Skilled in handling client concerns with clarity, empathy, and efficiency—whether through calls, chat, or in-person interactions.
•Senior Process Executive – Emblem Health Insurance (2021–2025)
-Supports City of New York employees with insurance concerns.
- Assists with benefits, claims, billing, eligibility, and preauthorization.
- Clarifies EOBs, COBs, and plan coverages.
•Customer Support Associate - Studio Retail Trading LTD (2020–2021)
- Managed orders, returns, and account issues via phone, email & chat.
-Guided customers with product details, payments, and website navigation
•Customer Service Representative - Instacart (2020)
-Resolved order, payment, and delivery issues.
-Helped users with account logins and updates
•Field Interviewer for Market Research (2018–2020)
-Recruited participants and conducted in-person surveys
-Ensured accurate and complete data collection
Verified