• eBay platform: Pricing, Product Listing, Product Researching, Inventory Tracking, and Maintaining Sales Performance.
• SEO (Search Engine Optimization): Optimizing listing content and structure to improve organic search engine rankings.
• Marketing promotion and product research to understand market trends, customer behavior, and competitor strategies.
• Customer Service via email and chat.
• Led a team of 6 Internet Marketing Specialist and 2 Technical Support Specialist.
• Training, coaching, mentoring and developing individuals to drive team performance.
• Quarter evaluation and monthly Quality Assurance process to track the teams’ output and highlight areas that needed improvement.
• Handled 8 eBay accounts with 40 different categories and monitored 2,000+ products listed on eBay.
• Managed performance across all of 8 eBay account’s dashboard and campaigns.
• Developed and implemented strategy to achieve targeted ROI and revenue—with proven certification of exceeding performance and teamwork.
• Technical Tasks: Create Tally Export for eBay, Photo Editing, and Technical Support.
