Guest Support and Hospitality Operations Specialist with 8 years managing short-term rental communications and day-to-day operations.
I have 12+ years total in customer service across BPO and independent hospitality work. I currently manage guest communication and bookings for a family home rental across Airbnb and Facebook, handling inquiries, check-in/check-out coordination and issue resolution from first contact through checkout.
I currently work for a local media organization where my role has expanded well beyond producing content; I develop editorial ideas, shape content strategy, and think through how to actually engage an audience, not just post to one. I genuinely love that part of the work.
I test different content approaches, monitor audience engagement and behavior, and adjust posting strategy based on what the data shows. I also have experience building social media pages from the ground up.
What I value most is working with people who want to exchange ideas and build something better together, and being trusted to contribute beyond a fixed job description.
Skills & Tools: Guest Communication • Booking & Reservation Management • Vendor & Tenant Coordination • Issue Resolution & Escalation Handling • Chat & Email Support • Google Workspace • Canva • Meta Business Suite • CapCut • Filmora
