IT Support professional with experience in service desk operations, security monitoring, and SaaS technical support. Background includes troubleshooting hardware/software issues, managing AD accounts, and supporting Azure, VMware, and AVD environments. Previous roles include IT Service Desk at Bosch and Blue Cross Blue Shield, and Security Operations at the Google Operations Center. Currently providing technical and billing support for Campaign Monitor using Salesforce, including login/2FA troubleshooting, billing cases, and HTML/email updates.
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