Hi! I’m Ianna Ruby Legaspi, a Virtual Assistant from the Philippines with experience in customer service, appointment setting, administrative support, leadership, and communication.
I recently worked as a Customer Service Representative for a telecom business account where I handled inbound calls related to billing concerns, technical support, account activations, troubleshooting, service inquiries, and plan upgrades. This experience helped me strengthen my communication, multitasking, problem-solving, and customer support skills in a fast-paced environment.
I also worked as an Appointment Setter for a construction company, conducting outbound calls, engaging with potential leads, and scheduling appointments for the sales team. In addition, I have experience as an ESL Teacher teaching Chinese students aged 5–15 years old, which enhanced my communication, patience, adaptability, and interpersonal skills.
Beyond my work experience, I also held multiple leadership roles during college, including serving as Vice President of our College Student Government. These experiences helped me develop strong organizational, administrative, and leadership skills.
I am a fast learner, detail-oriented, adaptable, and solution-driven. I genuinely enjoy helping clients stay organized and making their workload lighter by providing reliable and professional support.
Here are some of the services I can help you with:
Customer Support
Appointment Setting<8efe80624d780eba0c6493ec45140364>Email Management
Administrative Support
Calendar Management
Data Entry
Lead Generation
Research & Documentation
Social Media Assistance
Presentation Creation
Tools and platforms I’m familiar with:
Google Workspace
Microsoft Office
Canva
Zoom
Microsoft Teams
ChatGPT
Gemini
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CapCut
I bring real-world experience, professionalism, strong communication skills, and a willingness to continuously learn and grow. I am committed to providing dependable support and building positive working relationships with clients.
