Healthcare Advocate / Patient Care Coordinator / Resource Support Team
* Process medical claims and billing inquiries.* Provide benefit quotations and cost estimates to members.* Verify provider information, including identifying whether providers are In-Network (INN) or Out-of-Network (OON).* Assist members in understanding their healthcare coverage, benefits, and claim status.* Support healthcare advocates by providing guidance on complex cases and benefit-related questions.* Mentor and assist both new hires and tenured advocates as part of the Resource Support Team.* Help improve workflow efficiency by serving as a resource for policy, claims, and provider-related inquiries.
