Profile Description:
Dynamic and results-driven Operations Manager with over 11 years of extensive experience in the BPO industry, specialising in healthcare operations. Proven expertise in managing large-scale teams, streamlining processes, and driving operational efficiency to achieve business objectives. Adept at developing strategic initiatives, enhancing client relationships, and leading cross-functional teams to deliver superior service quality. Strong background in healthcare processes, compliance, and performance management, ensuring optimal outcomes in a fast-paced, high-volume environment. Committed to fostering a culture of continuous improvement and operational excellence.
