Accomplished BPO professional with 15 years of extensive experience in customer service, operations support, and digital content moderation. Currently serving as a Content Integrity Specialist for Meta, where I uphold community standards and contribute to platform safety by analyzing and moderating user-generated content at scale.
Throughout my BPO career, I’ve held roles across customer care, quality assurance, and process improvement, building a strong foundation in communication, team collaboration, and performance consistency. Skilled in navigating complex workflows, managing sensitive content, and delivering high-quality results under pressure.
Passionate about online integrity, digital ecosystems, and evolving trends in platform moderation and trust & safety. Now seeking to leverage my industry experience toward leadership opportunities in content operations, digital strategy, or platform compliance.
