Results-driven professional with a background in Industrial Engineering and over 5 years of experience in technical support, client service, and insurance consulting. Skilled in resolving technical issues, managing customer inquiries, and maintaining detailed documentation across healthcare, telecom, insurance, and manufacturing industries. Known for a client-focused mindset, strong communication skills, and the ability to work across teams to deliver efficient solutions. Certified in Lean Six Sigma White Belt and Good Manufacturing Practices, with a passion for continuous improvement and delivering high-quality support in fast-paced environments.
