Customer Support Representative (Chat) is responsible for assisting customers through online chat platforms, ensuring quick and effective resolution of inquiries.
Key Responsibilities:
-Respond promptly to customer inquiries via chat.
-Provide accurate information about products, services, and policies.
-Troubleshoot technical or account-related issues.
-Maintain a professional and friendly tone in all interactions.
-Escalate complex issues to the appropriate department when necessary.
-Document customer interactions and resolutions for future reference. Content Moderator is responsible for reviewing and moderating user-generated content to ensure it complies with community guidelines and legal regulations. Key Responsibilities: -Removing or flagging of inappropriate, offensive, or harmful content -Escalating severe violations to higher management -Providing feedback on content trends and user behavior.
