Dedicated and detail-oriented Virtual Assistant with experience in providing administrative support to businesses and entrepreneurs. Skilled in e-commerce management, customer service, and digital marketing.
Services Offered:
Virtual Assistance: Email management, calendar organization, data entry, and task management.
E-commerce Management: Product listing, order management, inventory tracking, and customer support.
Digital Marketing: Social media management, content creation, and online promotion.
Experience Highlights:
Customer Representative: [Foundever, 4 mos]
-Responded to customer inquiries and resolved issues in a timely and professional manner
-Provided product information, troubleshooting assistance, and order support.
-Collaborated with internal teams to resolve customer complaints and improve overall customer experience.
Customer Service Associate (Technical Support) – Amazon
Onsite| May 2024 – June 2025 (1 year and 15 days)
Responded to customer inquiries related to orders,
shipping, and returns via phone and chat.
Resolved issues efficiently while maintaining a high
standard of customer care.
Collaborated with internal teams to escalate and solve a
complex customer concerns.
Customer Service Associate (Technical Support) – Project
Fruit (Apple) TDCX
Work From Home June 16 - November 17, 2025 (5 mos)
Responded to customer inquiries related to
device issues via phone call
Assisted customers with setting up Apple devices such as
Apple Watch, iPad, iPhone, Mac, etc.
Answer inquiries regarding recent software updates
Key Strengths:
Organizational Skills: Proven ability to manage multiple tasks and projects simultaneously.
Communication Skills: Excellent written and verbal communication skills.
Technical Skills: Proficient in e-commerce platforms, productivity software, and digital marketing tools.
If you're looking for a reliable and skilled Virtual Assistant and E-commerce specialist, let's collaborate!
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