I worked as a Service Quality Assurance Professional at Ingram Micro Philippines, where I focused on validating reported i-----------, conducting process performance audits, and uncovering improvement opportunities. I regularly collaborate with cross-functional teams to share audit insights and develop simple, impactful solutions that enhance daily operations. A key part of my role is analyzing trends and performance gaps to ensure continuous service quality improvements.
I also served as an Associate Professional – Service Quality Assurance at the same company, where I honed my skills in validation and audits. I provided quick-win recommendations and worked closely with operations teams to align performance with business goals. This role strengthened my ability to partner effectively across departments and maintain high standards of service quality.
Earlier in my career, I was a FA Engineer – Mobile Quality Assurance at Toshiba Information Equipment, where I monitored and analyzed quality data to detect and address issues in OQA and DOA/FR metrics. I investigated quality concerns, implemented process improvements, and ensured timely responses to both internal and external stakeholders while maintaining quality dashboards.
My diverse experience has equipped me with solid skills in quality assurance, data analysis, reporting, and cross-team collaboration. I am eager to bring this expertise into a new role where I can contribute to business success through quality-driven and data-informed strategies.
