Results-driven IT professional with 7 years of corporate experience specializing in Software Testing, SQL, and API Testing. Skilled in analyzing business requirements, designing effective test strategies, and collaborating with cross-functional teams to ensure high-quality software delivery. Experienced in Azure DevOps, Microsoft Office Suite, and various SaaS applications for project tracking, documentation, and reporting. Demonstrated ability to bridge the gap between technical teams and business stakeholders, ensuring alignment on objectives and proper communication. Additionally, possesses hands-on experience in customer support and helpdesk operations, maintaining high levels of customer satisfaction through effective issue resolution and communication.
