Hi, I’m Kareen — a customer support and dispute resolution specialist with over 10 years of experience in travel and short-term rental platforms.
I previously worked with Airbnb as a Case Manager and Resolutions Specialist, where I handled complex disputes between hosts and guests, reviewed escalations, and imposed fair decisions based on company policy while maintaining customer satisfaction. I also worked in the travel industry assisting customers with reservations, cancellations, and travel concerns.
I specialize in:
• Guest and host dispute resolution
• Refund and damage claim handling
• Review disputes
• Reservation and booking management
• Escalation handling
• Customer complaint resolution
• Performance reporting and admin support
I understand how stressful managing short-term rentals can be. My goal is to reduce your workload, protect your property, and maintain positive guest relationships while following platform policies.
If you’re looking for someone who can handle difficult cases professionally and independently, I’d love to support your business.
Verified
