1. E-commerce & Digital Marketing Proficiency
- Experienced in planning and executing digital marketing campaigns, managing online stores, and enhancing brand visibility through promotions, banner design, and content creation.
2. Customer Service Excellence
- Skilled in handling customer inquiries and resolving issues in a professional and timely manner. Known for empathy, patience, and clear communication.
3. Administrative & HR Support Skills
- Familiar with HR processes, document management, applicant screening, and government form handling (SSS, Pag-Ibig),
contributing to organized and efficient back-office operations.
4. Proficient in Tools and Systems
- Experienced at using Microsoft Word, Excel, PowerPoint, Canva, SAP, Netsuite, MYOB, Maximo, and Ginee—effectively supporting
daily operations, reporting, visual content design, and workflow management.
5. Organized and Detail-Oriented
- Strong ability to manage tasks, meet deadlines, and maintain accurate documentation. Consistently delivers thorough reports
and keeps operations on track.
6. Collaborative and Leadership-Oriented
- A dependable team player who takes initiative and shows readiness to grow into supervisory or leadership roles in marketing
and operations.
7. Flexible and Fast Learner
- Quickly adapts to new tools, environments, and responsibilities. Open to continuous learning and development opportunities.
8. Energetic with a Positive Work Ethic
- Brings enthusiasm and professionalism to every task. Known for being approachable, motivated, and solutions-focused.
9. Bilingual Communication
- English and Tagalog, ensuring clear and effective communication with diverse teams and clients.
10. Career Growth-Oriented
- Actively seeks opportunities to take on challenging, dynamic roles that support both personal and organizational growth.
Work Experience
Annex Digital Inc. – Helpdesk Agent (April 2023 – January 2025)
Handled support for banking and private clients related to CCTV and alarm security systems. Responsibilities included responding to emails and phone calls, processing service tickets and sales orders, scheduling site visits, and generating end-of-day and ad hoc reports.
Silverworks & Ocampos – Online Team Coordinator / E-commerce Manager (April 2019 – December 2022)
Oversaw end-to-end management of online shops on Lazada, Shopee, Zalora, Shopify, and TikTok Shop. Key responsibilities included processing customer orders, managing inquiries, executing promotional campaigns, updating banners, coordinating with managers, and preparing monthly reports.
Inspiro (BPO) – Customer Representative for Banking and Finance (June 2018 – February 2019)
Managed customer accounts, handled calls regarding balances, loan requests, and supplementary cards. Ensured professional, efficient responses while working in a fast-paced call center environment.
D.M. Consunji Inc. – HR Intern (August 2017 – February 2018)
=Assisted with compensation and benefits tasks, checked SSS and Pag-Ibig forms, helped the recruitment team manage applicants and test forms, and organized employee documents.
Verified
