With my 11 year experience working in the BPO industry, I honed my abilities in managing schedules, organizing documents, and communicating effectively. I am proficient in various software and tools, including Zendesk, Salesforce, Microsoft Office, HubSpot, Excel, Canva, Xero, Slack and other Google apps, and I'm quick to adapt to new technologies, which I believe are crucial for this role.
I also want to highlight my previous work as a Real-time Analyst, Excel is part of our daily tasks such as creating and analyzing reports. I can assist with various tasks in Excel, offering support with data analysis, automation, and visualization.
Though my previous job was more on client facing and admin tasks, I've spent 7 years as a Customer Representation over the phone and through Live Chat and Email/Ticketing system.
The last company I've worked with is with an Australian Telco Account and way back taking in calls, it was more on Inbound Sales. So what we do is to try to resolve service related concerns to the customers and then transition it as a sales conversation by offering other services that they need.
I've spent 2 years as a voice agent and then later on got transferred for Live Chat / Email support for about 5 years.
Same thing, we transition service queries to a sales conversation through chat and email platforms.
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